Our Service / Frequently Asked Questions And Cost Of Our Service.
Whilst our service of course varies with each type of product that we attempt to gain financial redress or refunds for our clients, the following are the key areas of our generic of service.
- EMC’s fee is applied against the compensation or unfair charges that we recover and which is credited to you only. Whatever you decide to do with your policy or account 100% of its value remains yours.
- EMC will only be entitled to the fee once the claim is won and compensation, or unfair charges has been credited to you. If the claim results in an unsuccessful conclusion you will not be charged for any of the work carried out on your behalf by EMC.*
- EMC will be acting in your best interests at all times and will always endeavour to maximise the value of the award being made. This is also in EMC’s interests as they receive a percentage of the award value on a “No Win No Fee” basis.
- EMC do check all calculations and ensure that the rules governing compensation payments issued by the Financial Services Authority have been correctly applied.
- EMC do not have access to any personal information apart from that which is directly relevant to your claim.
- EMC are a member of, and comply with, the data protection legislation and treat your personal information in the utmost confidence.
- EMC is a professional complaint handling company that is a member of the Claims Standards Council and is regulated by the government’s Ministry of Justice. EMC aim to take away the hassle of making a complaint and undertake to deal with all aspects of your claim from start to completion.
- EMC have an excellent track record and have made thousands of successful claims against financial institutions winning more than £130 million in compensation payments for their clients.
- Our service is geared to take this whole problem of your shoulders. We use information directly from the policy/account provider to build a stronger case.
- You simply have nothing to lose and potentially a lot to gain.
Can I make a claim myself?
Yes you can. As with anything in life you may elect to “do it yourself” in the same way that you can prepare and file your own tax return without the use of an accountant, or carry out repairs to your car without the use of a mechanic. But many people choose to employ the services of someone who is an expert in their field.
EMC Advisory Services Ltd is a professional complaint handling company. We are one of the longest established operating exclusively within the financial sector. We aim to take away the hassle of making a complaint and undertake to deal with all aspects of your claim from start to completion making the whole process as painless as possible for you.
Our track record speaks for itself. To date we have successfully won over 70,000 claims against financial institutions providing more than £130 Million in compensation payments for our clients.
EMC have a comprehensive knowledge of Financial Services products, regulation, complaints procedures and the administrative procedures required to make a successful claim.
Currently more than 4,000 new clients a month choose to use EMC to handle their complaint.
How much will I pay for the services of EMC Advisory Services Ltd?
We operate a true No Win, No fee policy, with no hidden charges or insurance premiums to pay. We have two charge levels dependent on the type of case we are investigating.
For:
Payment Protection Insurance
Credit Card Charges Reclaim
EMC charge 25% + VAT (29.375% inc. VAT) of any refund or compensation gained on your behalf.
| Example 1: |
Refunded amount |
£1,000.00 |
| |
EMC fee 25% |
£250.00 |
| |
VAT |
£43.75 |
| |
Client receives |
£706.25 |
| Example 2: |
Refunded amount |
£5,000.00 |
| |
EMC fee 25% |
£1,250.00 |
| |
VAT |
£218.75 |
| |
Client receives |
£3,531.25 |
| Example 3: |
Refunded amount |
£10,000.00 |
| |
EMC fee 25% |
£2,500.00 |
| |
VAT |
£437.50 |
| |
Client receives |
£7,062.50 |
For:
Endowment Compensation
EMC charge 35% + VAT @ 17.5% (41.25% inclusive of VAT) of any compensation gained on your behalf.
| Example 1: |
Refunded amount |
£1,000.00 |
| |
EMC fee 35% + VAT |
£412.50 |
| |
Client receives |
£587.50 |
| Example 2: |
Refunded amount |
£5,000.00 |
| |
EMC fee 35% + VAT |
£2,062.50 |
| |
Client receives |
£2,937.50 |
| Example 3: |
Refunded amount |
£10,000.00 |
| |
EMC fee 35% + VAT |
£4,125.00 |
| |
Client receives |
£5,875.00 |
What does NO WIN NO FEE mean?
The basis of the fee charged is that EMC will only be entitled to be paid if EMC win the claim and you receive a refund or compensation – which is dependent on your type of claim. If the claim is carried to its conclusion and is lost, you will not be charged for work carried out on your behalf. The No Win, No fee arrangement also includes any cases taken to Court or the FOS for arbitration.
* The only occasion (other than when there has been a successful claim) a fee is payable is if during the course of your claim you decide to cancel our contract. A fee will then be payable to reflect the work carried out on your behalf and any expenses incurred by EMC. This is a measure that has been introduced due to attempts by some individuals to use our service and then at point of decision cancel our contract in the hope that they would not have to pay for our work. This of course has absolutely no impact on the vast majority of our clients who act, as we do, in a fully ethical manner.
If I instruct EMC Advisory Services Ltd to act on my behalf what happens next?
Once you have signed and returned the enclosed authority you have 14 days to cancel the agreement. Once this “cooling off” period has expired EMC will;
- Compose an initial letter to the relevant Insurer or Financial Company requesting a complete file of information that is relevant to your case. The letter will instruct them to direct all correspondence and any questions or matters relating to the claim to your claims manager at the EMC claims office. Included will be an authority for EMC Advisory Services Ltd to deal with your case.
- Copy correspondence will be provided to you for your information.
- A specialist claims manager will then build an individual and specific case on your behalf.
- Once a decision is reached and the claim is successful EMC will ensure that any refund or compensation offered has been correctly calculated and includes all aspects of the complaint.
- If after investigation your insurer, bank or financial company refuses the claim, EMC will evaluate the potential of refering the case to the Financial Ombudsman Service. EMC will exercise its discretion in choosing the most efficient route to redress.
How long is the whole process likely to take?
This depends on the type of case and the company your claim is with. It can take anything from a few weeks to several months. If we have to make an application for arbitration with the Financial Ombudsman Service then the case could take substantially longer to complete.
How were you able to obtain my details and know that I may have a problem?
EMC Advisory Services Ltd employs a number of companies to introduce new clients to our services. Each of the companies buy from specialist data suppliers that provide lists of UK residents that may, for example, have had charges applied to their credit card, have PPI insurance or are likely to have a shortfall on their Endowment Policy.
The companies that introduce our clients are carefully selected and monitored by EMC Advisory Services Ltd and are regulated to introduce claims management services (Financial products/services) under the Compensation Act 2006 by the Ministry of Justice.
We hope you find your introduction to EMC polite, courteous, knowledgeable and above all professional. We take any mis-representation of our service seriously and will act immediately if any introducer is found to have mis-represented our company.
What can I do if I am unhappy with the service provided by EMC Advisory Services Ltd?
Should you choose to instruct EMC to act on your behalf EMC Advisory Services Ltd will at all times endeavour to:
- Act fairly and reasonably in all dealings with you.
- Ensure that any service offered is one that meets your needs.
- Ensure that all information given to you is clear, transparent, fair and not misleading.
- Advise you to only pursue a claim if it is in your best interest to do so.
If you are not completely happy with our service, EMC would like to hear about it – that way, we can do something to put it right. At Experiences Connect and EMC Advisory Services Ltd we do everything we can to make sure our customers get the best possible service. However, sometimes, we don’t get things right first time. When that happens, we always encourage you to tell us about your complaint, so that we can correct the matter.
Full details of our complaints procedure are available from:
- In writing
The Customer Relations and Compliancy Manager
EMC Advisory Services Ltd
38-40 Palace Avenue
Paignton
Devon
TQ3 3HE
- By E-mail
claims@emcas.co.uk
Please note that additional personal information should not be included in this message for security reasons. We will respond by telephone or in writing for this same reason.
If I have any other questions?
Please do not hesitate to contact us on 01473 241111 and we will be happy to answer them for you.
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