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Privacy Notice
This privacy notice explains how we use any personal information we collect about you.
Introduction
Here at EXPERIENCES CONNECT, the security and privacy of our clients are of the utmost importance and we are committed to providing a safe and private service for all those that employ our services. In order to take advantage of the services we offer, it will be necessary for us to collect personal information. This Privacy Policy sets out the terms by which EXPERIENCES CONNECT holds and processes any such personal information received.
EXPERIENCES CONNECT are an introducer of business to EMCAS. EMCAS means EMC Advisory services Limited and any subsidiary company.
How does EXPERIENCES CONNECT collect my information and where do they get it from?
In the course of providing the Service we will need to collect, use and retain details such as your name, address, telephone number, email address and other pertinent details, including policy and account details, in order to validate and process any claim. We may also require personal details of any other individuals who are joint policy or account holders with you.
In order to contact you in the first place, we obtained your name, address and telephone number from a data company. We use a number of different data providers but please be assured that you will have agreed for the company to pass your data to us.
Because of the relationship which we have with EMCAS, we are acting as a data processor on their behalf. We collect personal information from you and/or from your lender, provider of the bank account/credit card/loan, arranger of PPI, arranger of the Life Assurance policy or Endowment Provider/Vendor.
How does EXPERIENCES CONNECT use my information?
Information is used to enable EMCAS to carry out the business of obtaining compensation on your behalf. We will only pass on your information to EMCAS if you agree by signing and returning the paperwork (Terms of Engagement).
We also use the contact information you provide us with to contact you about similar services we offer which may be of benefit to you. If the service is of a different nature or we wish to pass your information on to a third party for marketing purposes, we will ask for your permission first.
Does EXPERIENCES CONNECT share my information with anyone?
Only if you want us to. By your acceptance of this Privacy Policy and unless and until we receive written instruction to the contrary, you agree that we may share your personal information with any parties in direct relation to your claim.
You will see on EMCAS’ Letter of Authority that there are "opt-in" boxes for you to tick if you don't mind us contacting you about different services or passing your information on to third party organisations for marketing purposes.
You can contact us at any time and ask that we do not share your information or contact you about other services. You can do this by either telephone, in writing, or email – our contact details are the end of this Policy.
Does EXPERIENCES CONNECT keep my information?
Relevant personal information will be retained for a period to enable us to provide repeat customers with the most efficient service and to enable us to comply with our legal obligations. If you agree to be contacted in the future regarding new products and services, we will use this information to contact you.
Cookies
(This website is owned solely by EXPERIENCE CONNECT Limited; as such EXPERIENCES CONNECT Limited is only responsible for cookies used on its website.
A cookie is a text file that is set on a user’s computer by a website. In the main, cookies are used so that a website can provide the most efficient service.
We currently do not make use of ‘cookies’ to log information or detail visitor behaviour when you visit our website.
Child protection
We only intend to provide our services to people over the age of 16. We do not knowingly collect personal data from children without parental consent.
How do I know my information is secure in the hands of EXPERIENCES CONNECT?
We use secure transmission methods when receiving or sharing your personal information. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
Unauthorised access;
Improper use or disclosure;
Unauthorised modification; and/or
Unlawful destruction or accidental loss.
All personal information provided is kept on a secure server and all employees and data processors who have access to, or are otherwise associated with, the processing of personal data are obliged to respect the confidentiality of any personal data received.
EXPERIENCES CONNECT become responsible for the security of your information once you have provided it. We are not responsible for its security prior to this time.
Can I see what information EXPERIENCES CONNECT holds about me?
Of course you can – Individuals can find out what information we keep about you by requesting a copy of it,
We are open in terms of giving people access to their personal information, which we will provide within 40 days upon receipt of your written request, subject to a payment of a £10 charge. This is called a Data Subject Access Request (DSAR) which falls under the Data Protection Act 1998.
If we do hold information about you we will:
• Give you a description of it;
• Tell you why we are holding it;
• Tell you who it could be disclosed to; and
• Let you have a copy of the information in an intelligible form.
To maintain security we may require proof of your identity. We allow you to challenge the data that we hold about you and, where appropriate, you may request that data we hold be corrected or deleted, as necessary.
What rules does EXPERIENCES CONNECT abide by?
As EXPERIENCES CONNECT are based within the UK we are required to comply with UK and European legislation, in particular the Data Protection Act 1998 and the Privacy and Electronic Communications Act 2003. For further details on your rights under these acts, please visit www.ico.gov.uk.
What can I do if I have a complaint about EXPERIENCES CONNECT use of my data?
We would like to hear about your concerns first so that we can try and put things right for you. You can do this by contacting us on the details listed at the end of this policy.
If you are unhappy with how we have handled your complaint about our use of your data, you can contact the Information Commissioner's Office at www.ico.gov.uk.
Changes to our privacy policy
We keep our privacy policy under regular review and will place any updates on this webpage. This privacy policy was last updated on the 15 September 2011.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you
In writing: Quality and Monitoring Dept.
EXPERIENCES CONNECT Ltd
53-65 Whitehouse Road
Ipswich
Suffolk
IP1 5PB
By Telephone: 01473 241111
By Email: mc@expconnect.net
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